FAQs

Yes. Concierge medicine does not replace health insurance. Your Luxury Lifestyle Medicine® membership covers the personalized primary care services included in your selected plan, while health insurance remains important for services provided outside our practice.

We encourage members to maintain health insurance for prescription medications, specialist care, laboratory testing, diagnostic imaging, hospitalizations, surgery, urgent care, emergency care, and other outside medical services. Your membership and insurance work together: your membership provides enhanced access, continuity, and personalized physician-led care, while insurance helps protect you from larger or unexpected healthcare expenses.

You may enroll in the Lux Signature membership at any time through our secure portal.

If you are interested in a customized membership that may include advanced health strategy, medical weight management, hormonal health, testosterone therapy, exclusive diagnostic testing, longevity medicine, or high-performance health services, please connect with Dr. Mila Lopez first. We will help you select and personalize the membership experience that best supports your health, lifestyle, and goals.

Members may schedule appointments through the secure Member Portal or by contacting our dedicated Experience Team.

Appointments may be available in person, by telehealth, or by phone, depending on your medical needs and location.

If you do not see an appointment that accommodates your schedule or the urgency of your medical concern, please contact us promptly through secure phone, text, or Member Portal messaging.

Providing timely, personalized care is a priority. We will do our best to accommodate time-sensitive needs, including same-day or next-day appointments when clinically appropriate and available.

You may connect with Dr. Mila Lopez for a complimentary 15-minute Discovery Call to explore whether Luxury Lifestyle Medicine® is the right fit for your healthcare needs. During this introductory phone conversation, we will learn about your goals, answer questions about our concierge medicine model, and recommend the most appropriate membership experience.

If you prefer a more comprehensive, in-person consultation at our Scottsdale clinic, you may schedule a one-time Health Navigation Consultation for an additional fee. During this extended visit of up to 60 minutes, Dr. Lopez will review your health priorities and provide strategic insight into how she would approach your care over the next three to six months.

Members have direct access to their physician through approved secure text, phone, and Member Portal messaging. These channels may be used for brief medical questions, health updates, and follow-up needs between scheduled appointments.

Some concerns may require a phone, telehealth, or in-person appointment so your physician can complete an appropriate medical evaluation.

Membership includes direct physician access Monday through Friday from 8:00 a.m. to 8:00 p.m. Our office is closed on Saturdays and Sundays. Messages are reviewed as promptly as possible based on clinical urgency; however, our communication channels are not continuously monitored and should never be used for emergencies.

We do not provide 24/7 medical care, walk-in urgent care, or emergency medical services. If you have an urgent medical concern outside our access hours, please visit an urgent care center. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately.

You may securely access your Member Portal here. If you have difficulty signing in, please contact our dedicated Experience Team for assistance.

Available laboratory reports and test results may be viewed securely through your Member Portal.

If you have difficulty locating or accessing your results, please contact our dedicated Experience Team for assistance. Some results may require physician review before they are released or discussed with you.

You may send your physician a secure message through the Member Portal. Following onboarding, you will also receive instructions for contacting your physician through our approved secure phone and text platform.

To protect your privacy, please do not send personal health information through standard text messaging, personal email, social media, or other unapproved communication channels.

For members, please contact your physician through the instructions given to you for secure phone/text/portal messaging. Your physician will not be able to text or email you any health information otherwise.

No. Luxury Lifestyle Medicine® provides primary care to members by appointment only and does not accept walk-ins.

Members may schedule through the Member Portal. If you cannot find an appointment that meets the urgency of your concern, please contact us through secure phone, text, or portal messaging. We will do our best to accommodate same-day or next-day care during our Monday-through-Friday access hours when clinically appropriate and available.

For urgent concerns outside our access hours, please visit an urgent care center. For a medical emergency, call 911 or go to the nearest emergency department.

No. Luxury Lifestyle Medicine® is not an emergency medical service, and our communication channels are not continuously monitored.

If you are experiencing a life-threatening emergency, or symptoms such as chest pain, severe difficulty breathing, signs of a stroke, loss of consciousness, uncontrolled bleeding, or another potentially serious condition, call 911 or go to the nearest emergency department immediately. Do not wait for a response from our office.